Refund policy

This Return Policy governs all purchases made through Mars Harmony. By completing a purchase, you agree to the terms outlined below.

1. Eligibility for Returns

Mars Harmony accepts returns within thirty (30) days from the date the order is marked as delivered.

To be eligible for a return, items must:

  • Be unused, unworn, and in original condition
  • Be returned in original packaging, including all tags, inserts, and accessories
  • Not be damaged, altered, or used in any way that would prevent resale

Mars Harmony reserves the right to refuse any return that does not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Any items marked as non-returnable at the time of purchase
  • Items that show signs of wear, damage, or misuse

3. Exchanges

Mars Harmony does not offer exchanges.
If you wish to obtain a different item, you must place a new order and return the original item in accordance with this policy.

4. Return Shipping

Customers are fully responsible for all return shipping costs, including:

  • Shipping fees
  • Duties, taxes, or customs charges (if applicable)

Returns must be shipped to:

Mars Harmony Returns
1802 Westover Road
North Vancouver, BC
Canada

Mars Harmony is not responsible for lost, stolen, or damaged return shipments. We strongly recommend using a trackable shipping service and retaining proof of shipment.

5. Return Process

To initiate a return:

  1. Contact Mars Harmony at info.marsharmony@gmail.com to notify us of your return request.
  2. Once approved, securely package the item and ship it to the return address above.
  3. Include your order number and any relevant information to help us process your return efficiently.

Returns sent without prior notice may result in delays or refusal.

6. Inspection and Approval

All returned items are subject to inspection upon receipt.

Mars Harmony reserves the right to:

  • Approve or reject returns at its sole discretion
  • Apply partial refunds if items are returned damaged, incomplete, or not in original condition

7. Refunds

If your return is approved:

  • Refunds will be issued to the original method of payment
  • Shipping costs from the original purchase are non-refundable
  • Refund processing times may vary depending on your payment provider

Please allow 5–10 business days after approval for your refund to appear.

8. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

  • Check your bank account and payment method again
  • Contact your credit card company or financial institution
  • If the issue persists, contact us at info.marsharmony@gmail.com

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 5 days of delivery with:

  • Your order number
  • Photos of the item and packaging

Failure to report within this timeframe may result in denial of the claim.

10. Limitation of Liability

Mars Harmony is not liable for:

  • Items lost or damaged during return shipping
  • Delays caused by carriers, customs, or external factors
  • Any indirect or consequential losses arising from product use or return

11. Policy Updates

Mars Harmony reserves the right to update or modify this Return Policy at any time without prior notice. The version in effect at the time of purchase will apply.

12. Contact Information

For all return-related inquiries, please contact:

Email: info.marsharmony@gmail.com